top of page
  • What if there is a problem with my purchase?
    There is no issue you will face in most cases while making any purchase. Still, if you find it hard to proceed with an item, you can ask for the customer support given on the website.
  • What happens if the ring I bought doesn't fit?
    If you find a ring is not a perfect fit for your finger, you can return it to the company's address given on the website. However, we would appreciate it if you checked your size before making any purchase.
  • Do you match prices if an item I purchased goes down in price later?
    No, we do not do such a thing. If a price goes down, you may purchase it in that time of offer.
  • Are there any hidden costs?
    No, there are no hidden charges at all. We only charge what we put on shipping and the cost of jewelry. So you can be assured about your purchase.
  • Can I order by phone?
    Yes, our site is optimized for PCs and phones. You can quickly check every detail of a product easily on your iPhone as it is easy to place an order via phone.
  • Will I get an order confirmation?
    Yes! Soon after your order formalities get over, you get an email of buying confirmation.
  • How to Cancel an Order?
    You can drop an email or a message in the chat box on our website to cancel your order.
  • How do I track my order after it has been shipped?
    You will get mail in your mailbox once the order is placed successfully.
  • How do I pay using a Credit/Debit card, and is it safe?
    As told earlier, it is 100% safe to shop using your Paypal.
  • How long will it take to get refunds, if any?
    You will get your refunds within a week.
  • How do I make a payment for an Artisan Silver Jewel purchase?
    You can use the trusted payment mode PayPal for purchasing jewelry from Artisan Silver Jewel.
  • Do you offer any additional discounts?
    We offer or run multiple discounts on our website now and then. If you wish to buy any jewel piece, please keep an eye on our website for the latest offers and discounts.
  • Can I take a ring to my local jeweler to have it resized?
    Yes! You can take your ring for resizing purposes to your local goldsmith if you find it is not a perfect fit.
  • Where is your jewelry made?
    We prepare our precious and custom jewel pieces in the Pink City of Rajasthan, and we admire the truth of the robust trend of stone jewelry in the city.
  • I can't find the piece I wanted on the site anymore. Can I still order it?
    You can always see what pieces we have in stock by hovering over the Inventory tab on our site or contacting Customer Care for information about a specific piece you are looking for.
  • Who are we? What makes Artisan Silver Jewel different?
    Artisan Silver Jewel is an independent family-owned small business run by two partners. Our jewelers craft each piece of jewelry entirely by hand, ensuring that your unique piece of jewelry arrives in perfect condition to celebrate the special moments in your life over 20 years. We bring our love for handmade designs and intricate details to create every Artisan Silver Jewel. At Artisan Silver Jewel, we believe in high quality and exceptional customer service. But most importantly, we believe shopping is a right, not a luxury, so we strive to deliver the best products at the most affordable prices and ship them to you regardless of where you are located.
  • Do you sell gift cards or gift certificates?
    No, we do not sell gift cards and gift certificates.
  • Does Artisan Silver Jewel have a catalog?
    Artisan Silver Jewel does not have a catalog; however, you may view our entire collection of products on our website at Note - You can customize or request the catalog as per your requirements.
  • Where is Artisan Silver Jewel located?
    Artisan Silver Jewel Is located in Jaipur (Pink City), Rajasthan, India, serving customers since 2012.
  • How will the delivery be done?
    To ensure on-time delivery and security, we will be delivering the jewelry in well-packed boxes through our trusted delivery partners. If you need assistance tracking the order, feel free to reach us through customer service or chat.
  • What is the estimated delivery time?
    We deliver your order in 10-12 business days for most areas. As soon as we receive your order, we begin to process it. Within a week, your jewel piece will be ready. It is at the warehouse and scheduled for shipment in a day. Still, we offer guaranteed delivery within 10-20 business days from when it leaves our warehouse.
  • Can I change my shipping address after I have placed an order?
    Yes, you may update your shipping address until your order is marked as "Shipped." To make changes to your address, sign in to Your Orders and select Change beside the shipping address.
  • How much does it cost me to have an Artisan Silver Jewel product delivered to my home?
    We use a flat shipping fee of $30 per item for express delivery, and for per additional item, $ 10 will be charged.
  • Does Artisan Silver Jewel deliver internationally?
    Yes, we majorly sell our products Internationally, and we get a lot of appraisal from our global clients.
  • How do I return the product to Artisan Silver Jewel within 30days?
    You have to keep your product in the original condition as it was delivered to you. If, in any case, you are returning it, the product will be accepted in the same condition as it was sent. Moreover, you get enough time of days 30 to return your parcel.
  • Will you withhold some shipping charges when I return the product within 30 days?
    Generally, When it is the case of a defective item, we take returns from the customers, and the return changes will be on the part of the customer.
  • What is your Money Back Policy?
    You can return your product within 7 days of purchasing, but there is only the case when you find your product damaged or defective. We do not take any of the other issues on this part.
  • Is my jewelry authentic and certified?
    Yes, all jewel Pisces on Artisan Silver Jewel are 100% authentic and certified. But, you will receive a certificate upon request; however, every piece of jewelry is hallmarked and stamped.
  • I lost my jewelry certificate. Can I get a duplicate?
    We are sorry to hear that you have lost the certificate of your precious buy but do not worry we can provide you with another certificate on a request.
  • Do pendants come with the chain?
    No, you do not get a chain with a pendant. If you wish to get a chain with a pendant, you need to buy it separately. We provide chains of 16 inches is $ 10, and a chain of 18 inches is $12.
  • Can I resize my Ring?
    Yes, we can resize the Ring as per your own given size. Ring resizing is free of cost in silver, and you will just have to pay for return postage, but we charge a small amount of money in gold.
  • Can I commission a custom design?
    Yes, you can commission custom jewelry, and we delight in making a custom happiness piece.
  • What if I don't know the ring size?
    In case you do not find a jewel piece of your wish or you are pretty uncertain about the size of anything, you just have to follow a few things on our site; create an account with us and leave a message in the chat box, one of our specialists will contact you within two hours.
  • Can I order a ring in a size that isn't offered on the site?
    Yes! You can order a ring from 3 US sizes to 12 US sizes, whatever is your size; you can choose that before placing your order.
bottom of page